Project Pendampingan, Implementasi & Audit Sertifikasi ISO 9001:2015 (Layanan pengaduan Nasabah di divisi service quality and distributuion) di PT. Bank Tabungan Negara (Persero) Tbk,

Ruang Lingkup Pekerjaan: Lingkup Kegiatan Pendampingan, Implementasi & Audit Sertifikasi ISO 9001:2015 (Layanan pengaduan Nasabah di divisi Service Quality and Distribution(SQND)) meliputi : Top Manajemen ISO Coord, Deputi ISO Coord, Document Control, dan Asst. Document Control. Proses Inti yaitu: Service Quality and Distribution Division (SQND) – Departemen Costumer Handling Management – Costumer Handling Unit dan […]

Ruang Lingkup Pekerjaan:

Lingkup Kegiatan Pendampingan, Implementasi & Audit Sertifikasi ISO 9001:2015 (Layanan pengaduan Nasabah di divisi Service Quality and Distribution(SQND)) meliputi :

  1. Top Manajemen
  2. ISO Coord, Deputi ISO Coord, Document Control, dan Asst. Document Control.
  3. Proses Inti yaitu:
  4. Service Quality and Distribution Division (SQND) – Departemen Costumer Handling ManagementCostumer Handling Unit dan Unit Contact Center,
  5. Service Quality Unit Head Kantor Cabang Harapan Indah Bekasi.

Konsultan:
Achmad Tirmizi Hutasuhut, ST., MM

PC:
Fitra Agil Budi Pratama

In:
Client:
PT. Bank Tabungan Negara (Persero) Tbk,
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